FAQs

What is Alpha?
Alpha refers to the decentralized world of blockchain. With SunAlpha, all your transactions happen directly on the blockchain through major DEX integrations...
Mon, 6 Oct, 2025 at 9:32 AM
Do I have to complete KYC again?
No, you don’t need to repeat your KYC. Once you accept SunAlpha’s terms and conditions, we will securely share your KYC details with SunAlpha.
Mon, 6 Oct, 2025 at 10:16 AM
How can I get help with SunAlpha issues?
You can reach out to our support team anytime directly from the SunCrypto app. Just click on the support option to start a chat with us.
Mon, 6 Oct, 2025 at 10:43 AM
Is the SunAlpha wallet a self-custody wallet?
No, SunAlpha is not a self-custody wallet. You don’t hold private keys directly. Instead, your assets are securely managed and integrated with multiple bloc...
Mon, 6 Oct, 2025 at 10:46 AM
Is SunAlpha available on web/desktop?
No, SunAlpha is only available through the SunCrypto app.
Mon, 6 Oct, 2025 at 10:47 AM
Can I add any token from SunCrypto to Alpha and vice versa?
No, tokens cannot be moved between SunCrypto and Alpha as both are separate features with independent portfolios.
Mon, 6 Oct, 2025 at 10:49 AM
Do I need to deposit INR or USDT separately into Alpha?
No, you don’t need to make any separate deposits. Your existing funds in SunCrypto will be used for Alpha transactions. Whenever you trade on Alpha, the amo...
Mon, 6 Oct, 2025 at 10:51 AM
Will I be charged gas fees for buying and selling crypto in Alpha?
Yes, standard blockchain gas fees apply to all transactions.
Mon, 6 Oct, 2025 at 10:53 AM
Can I deposit crypto from an external wallet to SunAlpha?
No, direct deposits from external wallets are not allowed. Doing so may result in permanent loss of funds due to compliance reasons.
Mon, 6 Oct, 2025 at 10:54 AM
What is the trading fee charged on SunAlpha?
On every trade, SunCrypto charges a 1% trading fee that is inclusive of 18% GST. Additionally, blockchain gas fees apply separately based on network traffic.
Mon, 6 Oct, 2025 at 10:56 AM