To ensure the safety of our users and maintain a high-quality trading environment, Suncrypto follows a rigorous internal evaluation framework known as the “10R Protocol” – a proprietary checklist that covers Risk, Reputation, Regulation, Reliability, Reserves, Roadmap, Response, Returns, Reach, and Relevance.
At Suncrypto, our mission has always been to provide users with a secure, transparent, and seamless crypto trading experience. As part of this commitment, we have established a robust Token Delisting Policy to ensure that only high-quality, trustworthy, and actively maintained tokens remain available on our platform.
This policy outlines the framework that Suncrypto uses to evaluate and execute the delisting of tokens on its platform, ensuring a secure, compliant, and user-focused trading environment. It applies to all tokens listed through organic, voluntary, or partnership listing mechanisms.
Evaluation Criteria for Delisting
Suncrypto evaluates a comprehensive range of factors when considering whether to delist a token. The criteria below are non-exhaustive; Suncrypto reserves the right to modify, expand, or update these criteria as necessary.
Security and Technical Integrity
Security Incidents: Any serious technical problem with a token that could put user funds at risk is a critical concern. This includes, for example, smart contract exploits (where a hacker finds a loophole to steal funds), blockchain vulnerabilities (flaws that could allow transaction tampering), or repeated network failures.
If such issues are detected and deemed too risky for users or the platform, Suncrypto may remove (delist) the token to protect user funds, maintain platform integrity, and prevent future harm.
Sudden Changes in Token Supply: Suncrypto closely monitors each token’s circulating supply to ensure fairness and stability. An unexplained sharp increase or decrease in supply, such as unlocking tokens meant to remain locked, unannounced token burns or mints, or undisclosed changes in distribution plans – will trigger a thorough review.
If the token issuer fails to provide a clear explanation or protect users, Suncrypto reserves the right to suspend or delist the token to safeguard the trading environment.
Market Capitalization Decline and FDV Gap: A continuous drop in a token’s market capitalization (e.g. falling below roughly USD 2–5 million) or a large gap between its fully diluted valuation and current market cap can signal loss of investor interest or future price pressure.
For example, if a token’s market cap drops by more than 80% from the time of listing, Suncrypto will place it under a 15-day monitoring period, and it may be considered for delisting if there is no recovery. Similarly, if the FDV exceeds the current market cap by more than about 90%, this raises concerns.
In such cases, Suncrypto may review or delist the token to protect users from illiquid or high-risk assets. Suncrypto’s goal is to maintain a transparent, liquid marketplace; tokens that no longer meet those principles may be warned, suspended, or delisted.
Liquidity and User Engagement
Significant Drop in Trading Volume: Suncrypto expects listed tokens to have active trading markets. If a token’s trading volume falls significantly and continuously, it indicates declining user interest and low liquidity. Suncrypto routinely monitors volume across major centralized exchanges.
If a token consistently fails to maintain a minimum average daily trading volume of USD 500,000 across major CEXs, it will be flagged for review. That review may lead to a warning, temporary suspension, or eventual delisting to protect users from illiquid or inactive tokens. Suncrypto will aim to provide advance notice and transparency in such decisions.
Decline in User Activity: Beyond volume, Suncrypto evaluates on-platform user engagement. If a token has negligible or near-zero activity by users (few trades, little holding) for a sustained period (typically 30, 45, or 60 consecutive days), this signals loss of community interest or utility.
After reviewing activity metrics and finding continued inactivity, Suncrypto may proceed with delisting that token. This ensures that tokens available on Suncrypto remain active, relevant, and aligned with user expectations.
Lack of Social Media or Development Activity: Suncrypto expects projects to maintain active communication and development. If a token’s project team stops posting public updates (on Twitter, blogs, Discord, GitHub, etc.) for an extended period (typically 30–60 days) and shows no visible development progress (e.g. no website updates, feature launches, code commits, or community events), this suggests the project may be abandoned or stalled.
In such cases, Suncrypto may review the token and, if the project fails to demonstrate credible revival efforts or updates, delist the token. This protects users from holding tokens that may lose value due to abandonment or lack of transparency. Project teams are encouraged to maintain regular communication and updates to build trust and avoid unnecessary user risk.
Team and Governance Issues
Founders or Core Team Resignation: A transparent and active core team is crucial. If a token’s founders or key team members suddenly resign or disappear without clear communication or succession planning, it is a serious red flag. Such a scenario can lead to loss of project direction, reduced community trust, or even “rug pulls.” To protect users, Suncrypto may review and consider delisting any token whose core team becomes inactive or abandons the project without transparent updates.
Before delisting, Suncrypto assesses communications, developer activity, and the presence of new leadership. If no continuity is evident and the token appears unstable or abandoned, it may be removed from the platform to safeguard user interests and market integrity.
Legal Proceedings or Illicit Connections: Suncrypto carefully monitors the legal standing of token projects and their leadership. If any key team members (e.g. CEO, CTO, COO, founders) become involved in serious legal issues — such as fraud allegations, ongoing lawsuits or regulatory investigations, criminal charges, misuse of funds, or connections to money laundering or terrorism financing — the token will be reviewed and possibly delisted. Such legal entanglements create severe risks (loss of user confidence, sharp value declines, project abandonment, regulatory action).
If Suncrypto believes the legal issues may negatively affect user safety, token integrity, or regulatory obligations, it reserves the right to immediately suspend trading or delist the token.
Suncrypto may also issue caution notices, freeze deposits/withdrawals, or notify users as needed to protect the community. Tokens led by individuals facing serious legal or criminal actions are not considered safe; Suncrypto takes prompt action to maintain trust and compliance.
Compliance, Listing, and Operational Risks
Removal from Other Exchanges or Liquidity Partners: Suncrypto prioritizes tokens that are widely trusted and actively supported on reputable platforms. If a token is suddenly delisted or suspended from multiple major exchanges or key liquidity partners (especially without public explanation), this signals potential hidden issues. Such delistings may be due to legal problems, financial troubles, or compliance failures. Upon observing multiple delistings elsewhere, Suncrypto will promptly review the situation.
If the token’s team cannot provide a satisfactory explanation or evidence, or if findings suggest potential harm to users, market stability, or compliance, the token may be considered for delisting on Suncrypto as well. This helps protect users from tokens facing undisclosed problems and ensures that only compliant, safe, and credible projects are available.
Project Bankruptcy or Financial Collapse: Protecting users from unstable projects is a top priority. If the company or team behind a token files for bankruptcy, officially closes down, or shows credible signs of financial collapse (unable to meet obligations, sharp internal failures affecting the token, unresolved technical bugs, or security breaches that are not addressed), Suncrypto will immediately review the token.
In confirmed or strongly suspected cases of bankruptcy or collapse, Suncrypto may delist the affected token without prior notice. Depending on the situation, Suncrypto may also disable deposits/withdrawals for that token, inform users through official channels, and provide a grace period for users to withdraw holdings where feasible.
Projects are encouraged to maintain financial transparency and responsibility; any indication of distress or abandonment will prompt serious action to protect the community.
Other Grounds (Suncrypto’s Discretion): Suncrypto reserves the sole discretion to delist any token for reasons beyond those specifically enumerated above. Examples of such circumstances include (but are not limited to):
Failure to submit relevant documents, reports, or information about the token or project when requested by Suncrypto.
Poor or stagnant development progress of the underlying project.
Actions by the listing partner or key management that result in a loss of public trust.
Conviction of the listing partner, affiliates, or senior management for any criminal or morally serious offense.
Discovery of fraudulent or unethical conduct by the project team.
Violation of any terms outlined in Suncrypto’s listing agreement or policies.
Erosion of user or community confidence in the token or project.
Persistent liquidity problems or unresolved technical issues related to the token.
Negative public perception or reputational damage linked to the token or project.
Changes in laws or regulations (domestic or international) affecting the legal status of the token or trading thereof.
Breach of any of Suncrypto’s official listing guidelines.
Violation of Suncrypto’s Terms of Use by the listing partner.
Delisting of the token from any of Suncrypto’s partner exchanges.
Introduction of new regulatory requirements or unresolved compliance matters.
Critical failures in the blockchain or supporting technology that disrupt token functionality.
Infringement of third-party intellectual property rights.
Identification of additional risks associated with the continued listing of the token.
In all such cases, Suncrypto may review and delist the token at its discretion.
Post-Delisting Measures
Upon a token’s delisting, Suncrypto will take measures to protect users and ensure a smooth process:
Trading Suspension: All trading activity for the delisted token (buy/sell orders, etc.) will be promptly disabled across Suncrypto’s platform(s).
Withdrawal Grace Period: Suncrypto may provide a withdrawal window to allow users to transfer their token holdings to external wallets, subject to network feasibility. The duration of this grace period will be communicated at the time of delisting.
User Sell Period: Before official delisting, users will be given a 4-day period to sell their token holdings and convert them to INR.
User Notifications: Suncrypto will inform affected users through official channels, such as email alerts to registered users, website banners or updates, and published articles on help.suncrypto.in.
Emergency Delisting Clause: In cases of urgent risk (e.g. active smart contract exploits, sudden regulatory bans, or critical fraud), Suncrypto may immediately delist the token without prior notice. Withdrawals may be temporarily disabled in such emergencies. However, Suncrypto will issue an official announcement explaining the reason, in order to prevent panic and protect user funds.
Notwithstanding the Above: Suncrypto reserves the right to delist any token or trading pair without prior notice if necessary to protect user funds, comply with regulations, address urgent security risks, or preserve platform integrity.
After the withdrawal deadline, any remaining token holdings will be automatically converted to USDT at market rate. Specifically, if users fail to sell or withdraw by the deadline, their remaining balances will be converted to USDT 15 days after the withdrawal deadline.
Disclaimer
Suncrypto disclaims all liability and shall not be held responsible for any direct, indirect, or consequential damages — including, but not limited to, loss of profit, revenue, data, capital, trading access, or future value — arising from any token delisting decision.
All delisting decisions are made in Suncrypto’s sole discretion and in accordance with applicable laws and regulatory orders. Such decisions are made in good faith to safeguard users and ensure the integrity of the trading environment.
Disclaimer: Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.