At SunCrypto, we prioritize your security and ease of access. If you've recently updated your mobile number and need to change it on your SunCrypto account, follow this detailed guide.


How to Generate a Ticket for Changing Your Mobile Number

To begin the process, you need to submit a support ticket via the SunCrypto app. Along with the ticket, you will need to upload two specific photos. Let’s go through the steps:


Step 1: Take a Photo with Your PAN Card



  • Prepare Your PAN Card: Ensure your PAN Card is visible and in good condition.

  • Take the Photo: Hold your PAN Card in one hand. Make sure your face and the details on the PAN Card are clearly visible in the photo.


Step 2: Take a Photo with a Paper Containing Key Details



On a clean sheet of paper, write the following information clearly:


  • UID: XXXX

  • Today's Date: MM/DD/YYYY

  • Your Current Mobile Number: 9999999999

  • Your New Mobile Number: 8888888888

  • Statement: "I want to change my Mobile number for my SunCrypto account UID XXXX."

  • Your Signature: Ensure the signature matches the one on your PAN Card. If the signature doesn’t match, your request will be rejected.

  • Take the Photo: Hold the paper in one hand. Ensure your face and all the details written on the paper are clearly visible in the photo.


Note: The signature on the paper must match the one on your PAN Card. Requests with mismatched signatures will not be processed.


Step 3: Submit a Support Ticket


  • Log in to the SunCrypto app.

  • Navigate to the Support section.

  • Click on Create a New Ticket.

  • Upload both photos (one with the PAN Card and one with the paper).

  • In the description, mention that you wish to change your registered mobile number.


Important Notes to Keep in Mind


  • Your mobile number change request, essential for securing your account, will be processed within 48 hours. Ensure that no existing SunCrypto account is already linked to your new mobile number.


  • SunCrypto accounts are exclusively operable within India. If you relocate outside of India, please be aware that changing your mobile number and continuing account operations will not be feasible.


  • If you have a new mobile number, do not attempt to register a new account or begin the KYC procedure with it. This is done to avoid creating duplicate accounts using the same KYC documentation. Please contact our Support instead to arrange a mobile number change. We will take the necessary steps.


Following this guide will ensure a hassle-free experience while updating your mobile number on SunCrypto. If you face any issues during the process, our Support Team is here to help - [email protected].


Disclaimer: Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.